Refund policy

 

Returns Policy

No Returns or Refunds for International shipments. 

If you are not completely satisfied with a Sowaka purchase or gift for any reason, Sowaka welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases. Returns that are made from 31-60 days after purchase are eligible for online credit (if returned to us by mail). In order to complete the return, you must have a proof of purchase.

Please review our return, refund, and exchange policies below for purchases made on Sowakanyc.com, and purchases of Sowaka items on third-party digital marketplaces,(including, but not limited to, Instagram, Google, YouTube and Facebook). Products must be returned in new or gently used condition. Sowaka monitors return activity for abuse and reserves the right to limit returns or exchanges at Sowaka in all instances. Sowaka reward points and spend associated with all refunds will be removed when the transaction is processed. All returns are subject to validation and approval at Sowaka’s discretion. If a return is not approved by Sowaka for any reason, the item may not be returned to you. We may ask you for a driver’s license or government ID to verify your identity.

THIS POLICY IS EFFECTIVE FOR ALL PURCHASES MADE ON AND AFTER AUGUST 15, 2024.

Sowakanyc.com Purchases

Sowakanyc.com purchases and purchases of Sowaka items on third-party marketplace (including, but not limited to, Instagram, Google, YouTube, and Facebook) can be easily returned for FREE (no return shipping or handling fees) by mail if you use our pre-paid return shipping label (follow the return procedures described below). We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Please allow 30 days for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.

♦ Returns by mail:

Items purchased on Sowakanyc.com may not be returned by mail and will not be refunded more than 60 days after the purchase date.

Items shipped to Sowaka outside of the returns window, not in new or gently used condition, without a Sowaka original packing slip, or not purchased at Sowaka, may not be credited back or returned to you.

We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.

Sowaka is unable to offer exchanges by mail for purchases on Sowakanyc.com. 

* If you paid with Klarna or Afterpay, and Sowaka receives your new or gently used item within 30 days of purchase, you will receive a full refund to your Klarna or Afterpay account and the amount and length of your payment plan will be adjusted accordingly.

** If you paid with Klarna or Afterpay, and Sowaka receives your new or gently used item within 31–60 days of purchase, the purchase price will be refunded to an online credit that can be used at Sowakanyc.com. This credit will NOT be applied to your Klarna or Afterpay account and you MUST continue to make payments to Klarna or Afterpay per the original agreement.

For more information on how to redeem your online credit, please click here.

If there is a discrepancy between the return policy and procedures printed on the Sephora original packing slip and the information provided above, the information provided above governs the return of your Sephora.com purchase.

* If you paid with Klarna or Afterpay, and Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to a credit or debit card of your choice. This refund will NOT be applied to your Klarna or Afterpay account and you MUST continue to make payments to Klarna or Afterpay per the original agreement.

** If you paid with Klarna or Afterpay, and Sephora receives your new or gently used item within 31–60 days of purchase, the purchase price will be refunded to a Sephora store credit that can be used at Sephora stores but is not valid for use on sephora.com. This refund will NOT be applied to your Klarna or Afterpay account and you MUST continue to make payments to Klarna or Afterpay per the original agreement.

For new or gently used items returned in a Sephora store, please provide any of the following: an original packing slip, Sephora.com Order or Shipping Confirmation email, the Sephora.com order on your mobile device or your Beauty Insider information. Your return will be processed according to this refund and exchange policy. Any products not verifiable within our system will be ineligible for a refund, exchange, or credit.

Online Purchase Return Procedures

Here are two easy ways to return your item from a Sowakanyc.com or a third-party marketplace order*:

▸ Click here to start or track a return

♦ Using the link above indicate which items will be returned and the reason for each return.*

♦ No packing slip is needed if the Prepaid Return Label is used.

♦ Package your return item in the manufacturer's product box and Sowaka packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.

♦ Print the Prepaid Return Label.

♦ Drop off the package at one of the specified USPS locations.

♦ Track your return using the link above.

♦ You will receive an email confirmation when your return is processed.

It takes up to 30 days to process returns and credit your account or to issue an online store credit. Please note that your financial institution may take longer to reflect the transaction.

* Gift Cards, certain Sowaka Kits and some intimate care items are final sale and cannot be returned by mail.